By placing the order, the customer declares his full and complete acceptance of the general conditions of sale, prices and description of the products included in this transaction. These general conditions of sale shall be the only ones applicable between the two parties.
1.1 The orders must be formalized by filling in the online form or to the e-mail address firstname.lastname@example.org.
1.2 In order to place an order, you must provide the required fields with your personal data:
Name, address, contact details (address and telf), VAT, delivery method and delivery address, payment method and respective proof (if applicable)
1.3 If the item(s) is (are) exhausted, Mushi undertakes to inform the customer and to reimburse him for any amounts he may have paid for the item(s) within a maximum of 30 (thirty) days from the date of knowledge of the unavailability of the item(s).
1.4 Mushi reserves the right to make changes in prices without notice and the prices to be charged will be those in force on the date of order.
2.1 The order will be processed upon receipt of proof of payment to the e-mail email@example.com.
2.2 Payment of the order can be made by bank transfer or by cash deposit. Mushi's account available for deposit or bank transfer is:
IBAN: PT50 0045 5464 4033 7100 0079 3
Beneficiary: Fascinanting Seed, LDA
3.1 The orders can be picked up by the customer at Mushi's delivery point (Sobreda Gardening Center) or shippedn through a carrier or CTT, according to its own tariff.
3.2 The delivery time at Mushi's delivery point is 10 working days. For orders over 100 units, the delivery time must be confirmed through the general e-mail@mushi.
3.3 The delivery time for Continental Portugal, by carrier or CTT, is added to the 10 working days referred to in the previous number.
3.4 If the delivery is not complete at the customer's responsibility (eg by incorrect or incomplete address), the shipping costs will be charged again in the case of a new shipment, and will not be refunded in the case of order withdrawal.
4.1 Whenever the product is damaged by incorrect handling during transport, it will be mandatory the immediate description of the occurrence in the respective guide of the carrier, as well as complaint via e-mail, within 24 hours, to Mushi.
4.2 The defective products will be replaced and shipping costs will be covered by Mushi.
4.3 Defects must be reported in writing and in as much detail as possible within 30 days of delivery. After this period, claims for defects in relation to the above are excluded.
4.4 The exchange of the product will be made within a maximum of 10 working days after receipt of the defective product (except for rupture of stock), accompanied by a copy of the purchase invoice.
4.5 Mushi is not responsible for damages that occur to the product during transportation from the customer's address to our facilities. Mushi não se responsabiliza por danos que ocorram ao produto no transporte desde a morada do cliente até às nossas instalações.
To place an order, you must provide certain information, including your name, e-mail address, postal address, telephone number, payment information and the details of the product to order. You may choose to provide additional personal information (for a custom order, for example) directly to me.
Why do we need your information and how is it used?
Mushi relies on various legal bases to collect, use and share personal information:
- Where necessary to provide services, for example, to process orders, to resolve disputes or in the context of customer support;
- Whenever the customer has given consent to be registered on the mailing list, which can be revoked at any time;
- where necessary, to comply with a legal obligation or a court order or in connection with a legal obligation, including the keeping of purchase records, if required by tax law; and
- If necessary, to comply with our legitimate interests, if those legitimate interests are not overridden by the rights or interests of the client, in particular to provide and improve services. We use your information to provide the requested services and, in our legitimate interest, to improve our services.
Information Sharing and Disclosure
Information about our customers is important to our business. Your personal information will be shared for reasons and in limited circumstances, as follows:
Service providers. We work with trusted third parties to perform functions and provide services to our store, namely delivery companies. Our customers' personal information will be shared with these entities, but only to the extent necessary to perform such services.
Business transfers. In the event of a sale or merger of the company, we may disclose information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain and share your information if we believe in good faith that it is reasonably necessary: (a) respond to legal processes or government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate and address fraud and other illegal activities, security or technical problems; or (d) protect the rights, property and safety of our customers or others.
Transfer of personal information outside the EU
We may store and process your information through third-party hosting services in the U.S. and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we consider transferring customer information outside the EU, we rely on the Privacy Shield as the legal basis for the transfer as Google Cloud is certified by the Privacy Shield.
If you are resident in certain territories, including the EU, you have several rights in relation to your personal information. While some of these rights are of general application, certain rights apply only in some limited cases, as described below:
Access. You may have the right to access and receive a copy of the personal information we have about you by contacting me using the contact information below.
Change, restrict, delete. The customer may also have rights to change, restrict the use or delete their personal information. If there are no exceptional circumstances (e.g. obligation to store data for legal reasons), your personal information will be deleted upon request.
Oposição. O cliente pode opor-se ao (i) processamento de algumas de suas informações com base nos meus interesses legítimos e (ii) a receber mensagens de marketing após consentimento expresso para recebê-las. Nestes casos, as informações pessoais serão apagadas, exceto se existirem motivos plausíveis e legítimos para continuar a usar essas informações ou se forem necessárias por motivos legais.
Complain. If you reside in the EU and wish to take action regarding the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact me
For the purposes of EU data protection law, I, Raquel Antunes, am the data controller of your personal information. If you have any questions or concerns, you can contact me at firstname.lastname@example.org. Alternatively, you can send me correspondence to:
Rua dos Ilhavos 29
2825-339 Caparica, Portugal